Customer Experience (CX)
atom’s has one of the largest practices focusing on Customer Experience (CX) brining in expertise in Omni-channel, multi-channel customer experience across sales, service, marketing and commerce. We have been recognized as leading players in the Manufacturing, Communications, Banking, Insurance, Financial services, health care, Energy & Utilities verticals. Atom’s differentiators come from the Consultancy build that advises customers in the CX space that includes User Experience, Web Experience, Digital Marketing, Portals, eCommerce, Business Process re-engineering and management, Customer Relationship management, Integration helps us provide cost effective solutions to our customers.
Added to this, our CX product expertise in 35 + products including Adobe, Salesforce.com, Pegasystems, IBM, Oracle, SAP, Alfresco, Mulesoft, to name a few, enable us to offer the right mix of cost effective technology solutions.
The CX practice has several transformational customer experience success to its credit across Sales, service Marketing and Commerce.
Our Web content Management solutions help our customers fully leverage the “Power of the Website”. We help to improve their customer’s experience, improve online sales, and enable self-service.
Our wide array of services in Imaging and Records Management, Digital Asset management, Web Content management, Document management, and Customer Communication management enable customers to do more.
Using Web 2.0 technologies we transform user experience through Portals, eCommerce, and Collaboration. Our solutions include designing technology architecture, technology evaluation and application effectiveness
We offer Learning & Talent management Services driven by user experience to offer end-to-end Consultancy, Technology, Performance & Learning and Support Services to help organizations improve productivity and operational performance.