Customers use services from Business Value Enhancement’s Information and Communications Technology (ICT) Advisory and Transformation services to enhance the business value of ICT investments and to make smart investments in ICT.
Organizations worldwide realize and appreciate the difference Information Technology (IT) can make to an organization’s functioning. They are on the lookout for opportunities to deploy IT in a manner that provides differentiation and competitive advantage. Senior IT leadership struggle to balance the often conflicting need to deliver capabilities while controlling IT spend. Current technological innovations such as mobility, big data and innovative ”everything as a service” delivery models make up the other pieces of the puzzle IT needs to solve.
Our customers are typically the senior management of IT functions. They use our services to increase the value perception of IT, improve IT performance, increase agility and deliver competitive advantage to business. They realize that our services enable them to build a combination of right strategy, fit for purpose organization and internal processes and tools to achieve these objectives.
We group the various ways in which customers use our services under three broad themes.
Customers wanting to innovatively use IT to deliver business advantage, work with us to strategize their IT. Customers use our services to streamline existing IT assets and to apply evolving technological innovations such as social media, analytics, enterprise mobility and enterprise search to gain competitive advantage. Read more on how we can enable you to gain advantage from better use of IT.
Customers engage us and continue to stay engaged with us due to:
Run IT as a Business
Customers focused on improving business delight and demonstrating improved stewardship of the ICT budget ask for our support to “Run IT as a business”. Our advisory services in this area enable our customers establish demand management functions within IT, set up appropriate mechanisms to improve visibility of IT performance through well-defined catalogs and measures, better budget stewardship through benefit realization models, service costing models and enhanced control functions. Read more on how our customers benefit by running IT as a business.
Customers use services from our Simplify ICT portfolio to improve agility and performance of the IT function. Customers saddled with sprawling IT estates, unwieldy IT organizations and complex processes use our services to systematically identify and rationalize IT assets (application and infrastructure), streamline the IT function and improve processes and tools used within IT. Read more on how our clients have dramatically improved performance through simplification of ICT.
1. Strategize Information and Communications Technology
Technology advancements and emergence of new models of engaging with technology and service providers have made yesterday’s ‘future proof’ business models obsolete. For example, cloud computing has obviated the need for large storage spaces, mobility has made customer experience seamless and agile, on demand services (‘as- a- service’ model) have made availability of applications and computing power no longer a necessity but a hygiene factor.
These, with little or no massive capital upfront investments, combined with the ‘Pay as you go’ model have truly leveled the playing field. Size no longer decides the winner, agility does. Investments do not guarantee success, innovation does.
Businesses that embraced these changes thrived. Take for example the Banking Industry – mobility provides access to new markets (for instance, banking the unbanked), new mobile payment methods (including micro and contactless payments) and better use of channels (such as independent financial advisors employed by banks) to prospect for new customers.
A Turkish bank with a $61 billion-asset offers mobile banking services. In the first two months, its mobile banking portal signed up an astonishing 50,000 customers who racked up more than 30,000 transactions and $24 million in transaction volume.
A Japanese bank with no branches or ATMs, almost three million customers and a meager 195 employees work force provides 24-hour real-time electronic services.
Businesses which strategize information and communications technology (ICT) elevate the experience of their stakeholders. However, strategizing ICT should also help protect existing investments in technology and ensure additional investments that are made, drive positive business outcomes.
We bring similar experiences and best practices of helping customers, globally, to help navigate through a maze of technology landscape to deliver business results in the shortest possible time. Components of Strategize ICT offerings include ICT Strategy and Planning, Enterprise Mobility Strategy, Social Media Strategy, Sourcing Strategy, Post Merger and Acquisition IT Integration Strategy.
The key benefits delivered through our work have been in the following areas:
We assist organizations in identifying and deploying technologies and related mechanisms that enable them to create value for their customers and investors. Through strategic Information and Communications Technology (ICT) thinking, we enable customers transform the existing ICT functions into new world enablers utilizing the new technological advancements. Our approach and thinking has helped organizations develop synergies, business IT alignment, improved agility and flexibility, achieve high performance, maximize value and drive competitive advantage.
Here is our point of view on some of major IT landscape changes and what it means for business:
Organizations must follow a holistic approach to develop strategies for information and communications technology (ICT) taking inputs from business strategy, business objectives, business drives, market trends etc and leverage industry standards, available best practices, emerging technologies and platforms. Our “Strategize ICT for competitive advantage” approach has been developed based on our ICT Strategy Framework.
It has been utilized to deliver value to customers across the globe. This framework constitutes all vital components needed to develop a robust strategy planning and roadmap and ensure strong Business -IT interlock.
We have experience in delivering value through our strategize information and communications technology (ICT) initiatives across the globe. Here are a few customer scenarios where we have been able to create value:
2. Run Information Technology as a Business
Customers use Business Value Enhancement’s “Run IT as a business” advisory services to improve business satisfaction and demonstrate stewardship of the IT budget.
Senior management within IT has started to realize that these issues are due to two fundamental issues:
Customers realize the need for focused efforts to bridge these gaps. These efforts include building demand functions; that cannot just channel business demand, but can start thinking on behalf of business, establishing the right performance criteria to measure performance of both projects and services and processes to knit all IT activities.
Over the years, the focus of the IT function has seen a shift from technology to services. This ‘service orientation’ has enabled IT functions to treat a set of technology components together as a service and manage these effectively.
Service oriented process frameworks such as Information Technology Infrastructure Library (ITIL) have accelerated this transition. Unfortunately service orientation alone has not been able to solve all issues that an IT function faces. There is a gap between what business wants and what IT delivers and is able to deliver. Irrespective of performance, IT continues to be seen as an underperforming support function by business.
We recognize this and recommend that CIOs consider ‘running IT as a business’ as a solution to bridge the gap. When IT is run as a business, it will be characterized by demarcation of relationship and sales from delivery capabilities. It will have a strong orientation towards value delivery and use of performance measures as a way to demonstrate value and employment of industrialized processes and tools that can support economies of scale in delivery.
Running IT as business will help organizations:
Customers wanting to mature the orientation of their IT functions to run as a business have sometimes struggled to build the necessary organization, process and methods and supporting tools. Our expertise has been in the effective integration of all the levers that need to be impacted to make the transformation.
Our customers use our services to:
In addition to the experience we have gained during numerous engagements in this area we have a set of knowledge assets that support our customer. These include:
A typical approach that we use to map out and undertake the entire transformation journey is:
Our experience of supporting customers transform their IT functions have covered many verticals, geographies and scales of IT functions.
3. Simplify Information and Communications Technology
Organizations, in their quest for growth, have looked at products, services portfolio and geographical expansion. Organic and inorganic growth coupled with changing technologies, resulted in increased complexity of Information and Communications Technology (ICT). Complexity being a function of the increasing role of IT in business is essentially unavoidable. However, unnecessary complexity due to redundant, overlapping incompatible IT environment results in efficiency, effectiveness and opportunity costs.
An example of the extent of redundancy and complexity is the fact that US government has more than 800 data centers operational for various federal agencies. A recent review revealed this. Requirements of confidentiality, availability and effectiveness are not reachable unless redundancy and integrated cross agency approach is not taken.
We propose a set of solutions to simplify ICT by:
The major benefits of simplifying ICT environment are:
Leveraging our proprietary Simplify ICT methodology, we have successfully, helped multiple major global customers to achieve key business goals, while keeping a nimble IT organization.
Inevitably, growing organizations of all sizes and age eventually end up with crawling complexity in their Information and Communications Technology (ICT) environment. Evolution of complex ICT environments in organizations can be categorized into:
The most common challenges to the business due to complex ICT environments mainly stem from a set of data interchange, support, costs and service availability aspects.
Leveraging our proprietary Simplify Information and Communications Technology (ICT) methodology, we have successfully helped many major global customers and can offer world-class best practices, tools, techniques and frameworks that will help you achieve key business goals, while keeping a nimbler IT organization. We have several examples of similar work undertaken by us.
Our perspective for enabling “Simplify ICT” is to operate on four key aspects to ensure that the unnecessary complexity in the ICT environment is resolved while not constraining new technology innovations and alignment to business.
Here are some examples to illustrate how organizations have benefited from our solutions: