Smartest way to upgrade your Messaging infrastructure

As the business is growing there is continued demand for the highly reliable messaging platform. There is continuous demand to reduce cost, reduce IT management cost and optimize user productivity. The users can’t afford a downtime for the Messaging platform, even during Migration. atom’s provides an end to end solution for Messaging Platform Migration which can help in addressing business challenges.

Messaging Platform Services

• Microsoft Exchange 2003/2007 to Exchange 2010 Migration
• Microsoft Exchange 2003/2007 and Office 365 Hybrid Solution
• Lotus Domino to Microsoft Exchange Migration
• On-Premise to Office 365 Migration
• On-Premise to Google Apps Migration

Windows XP support is ending in April 2014. Seek “WIN7/8-MigR8” support from atom now and migrate all your desktops to Win7/8 in a hassle free manner! WIN7/8 is atom one stop migration service spread over 5 phases of namely 1) Assessment 2) Testing and Remediation 3) Packaging 4) Image management 5) Deployment. It consists of an array of service offerings

Consultancy:

• Assessment of compatibility of Application and Hardware environment.
• Creation of suitable application handling techniques, deployment strategies and support mechanisms.

Global Packaging Factory services:

• Application compatibility testing
• Application packaging
• Application virtualization
• Image creation
• Image deployment
• Application deployment
• Post deployment support

Organizations Concerns:

At atom we have optimum solutions for all your concerns.

Move and Save advantage of WIN7/8-MigR8 :

• The centrally managed PC settings standardized desktop strategy and comprehensive PC security along with compatibility testing via automation tools implies an immense cost saving opportunity.
• atom has a huge team of migration experts well versed in Windows 7/ 8 deployment as well as latest tools by Microsoft. So, why delay? Contact us now!

Application packaging services

We deliver Application Packaging and deployment services to clients from our Global Packaging Factories located in Chennai and Hyderabad, India. Global Packaging Factory (GPF) is a unique centre, which aims at supporting the packaging needs of multiple clients. Our Global Packaging Factory has the right People, Infrastructure and Processes in place to perform packaging for high volume of applications at low costs. In GPF, We employ a “factory” approach that includes highly repeatable and standardized processes to package the applications. A factory approach provides not only higher success rate but also enables packages to be processed more rapidly at very competitive costs.

We designed Global Baseline Standards for Application Packaging Environment which can be used for all enterprise customers globally. Thus our Global Packaging Factories (GPFs) provide:

• Centralized Packaging for multiple clients
• Optimized Resource utilization
• Standardized packaging processes
• Global Competence
• Automated tools
• Utmost cost and time effectiveness
• Top class quality assurance

Salient Features:

• Plug Easy & Play Quick” mode.
• Presence of sophisticated infrastructure, Packaging and deployment tools implying direct cost savings to customers
• Low cost of operations derived from optimized mix of resources and tools
• Effective usage of tools with year on year productivity
• Improvements
• Requirement-based resource ramp-up to cater to the dynamic business volumes from customers
• High productivity and excellent quality of application packaging services

Overview

The Carrier Network Services group provides network build, deployment, service fulfillment and management of the customers’ networks. We have extensive experience in providing optimized services to Greenfield and Brownfield telecom operators through managed network operations.

NTSS aids Telecom Equipment Vendors (TEMs) help their customers achieve quicker launch of products and faster rollouts through our innovative business models to ensure more stable, secure and compliant networks. Our proven benchmarking and optimization expertise improves customer experience and reduces the total cost of ownership.

The Key Portfolios of the Carrier Network Services Group are:

• Build
• Fulfill
• Managed Network Operations
  • NOC Services
  • Field Services
• Assure
  • RF Benchmarking
  • RF Planning & Optimization
  • Customer Experience Management

Overview

The Next Generation Network group is focused on delivering cutting edge technology solutions in the telecommunications domain. Our technology focus is in the Convergence market with Frameworks and Services in Digital Television, Internet Protocol Television (IPTV), Over-The-Top (OTT), Service Delivery Platform, IP Multimedia Systems and Converged Networks. The group has significant expertise in both legacy and next generation environments in terms of network technology, customer services and business processes.

Our wide-ranging innovative portfolio of integrated solutions and services, expertise in software covering development, integration, testing and maintenance or sustenance services, enables service providers to successfully manage Next Generation Networks. It allows Service Providers, Equipment Vendors and Independent Software Vendors take full advantage of market opportunities to address current and future challenges in the marketplace.

We have successfully designed solutions aimed at major transformation programs for Tier 1, 2 and 3 service providers from legacy to commercial-off-the-shelf (COTS) application for next generation services using our structured approach and robust execution methodology. Our in-house ready-to-deploy components and plug and play of best-of-breed COTS products help reduce the timelines for implementation.

Our Offerings include:

• Next Generation Service Delivery Solution
• IP Multimedia Subsystem E2E Solution
• Video Delivery Solution
• Over The Top – Solution as a service

The Service Delivery Platform (SDP) solution provides pre-integrated products such as Communication Middleware Platform, Content Management Platform (CMS), Digital Rights Management (DRM) and Transcoding solution. SDP solution enables Communication Service Providers to quickly monetize network through convergence, by bringing 3rd Party applications and content partners and ease information technology integration.

The Commercial-off-the-shelf (COTS)-based SDP and CMS solution enable the following during the audit of existing network:

• End-to-end SDP and CMS solution deployment for Long Term Evolution (LTE)
• Migration to next generation SDP by replacing end-of-life Service Control Points (SCP) with Next Generation Internet Protocol-based network infrastructure (NGIN)
• Enablement of innovative application
• Managed services of SDP solution

Next Generation Service Delivery Solution Architecture

Key Differentiator

• Our SDP Reference Architecture
  • Understanding and implementing network or services topology
  • Analyzing existing network or services for performance and bottlenecks
  • Identifying Key Performance Indicators (KPIs) and performance parameters
  • OSS Counters and other databases
• Application Factory (VAS Catalogue)
  • Developed rich Value Added Services (VAS) catalog for enterprise and consumers segments using service exposure layer
  • Developed partner on-boarding framework that allows Communication Service Providers to quickly on-board 3rd party partners and applications in the eco-system

• Technology Enabling Monetization on Long Term Evolution (LTE)
  • Enablement of Next Generation Services such as Voice over LTE(VoLTE), Rich Communication Services, Centrex(RCS), Web 2.0
  • Leverage External Innovation – Wholesales to 3rd party ecosystem
  • Monetizing bandwidth with Service Level – Charging and Policy Management – Policy and Charging Rules Function(PCRF)

Internet Protocol Multimedia Subsystem E2E Solution

Internet Protocol Multimedia Subsystem (IMS) is a standardized Next Generation Networking (NGN) architecture for telecommunication service providers. It enables transformation of their carrier networks and services to Internet Protocol (IP). With partnership with vendors, we will assist service providers achieve this goal of end-to-end transformation to IP using IMS.

End-to-end network transformation journey undertaken by service providers would enable us to position the Multimedia Testing and Managed Services capabilities.

IMS Architecture

Key Differentiator

• Design, Build, Operate and Test (DBOT) Capabilities for IMS Solutions
  • Turnkey deployment of vendor IMS solution in close collaboration with vendors
  • Leverage expertise build through end-to-end integration testing project to take ownership of entire multimedia quality assurance (QA) lifecycle of IMS deployments
  • Delivers converged applications that increase revenues and subscriber loyalty in both legacy and next-generation networks through integration with Session Initiation Protocol (-SIP) application server
• Technology Enabling Monetization on LTE
  • Enablement of Next Generation services such as VoLTE, RCS, through integration with next generation SDP and IMS network

• Improved Efficiency & Cost Saving
  • Speeding time-to-market through the quick implementation of new services or by taking advantage of multiple network capabilities

Video Delivery Solution

Internet Protocol Television (IPTV) enables service providers to fulfill the video aspect (Live and On-Demand) of Triple Play services while providing interactivity (two-way communication) and high quality content for enhanced user experience.

Over the Top (OTT) leverages adaptive streaming technologies such as Apple HLS and Microsoft Smooth Streaming to deliver Live TV and On-Demand content to 3-Screens such as Set Top Boxes (STBs), personal computers (PCs) and mobiles or tablets over the internet (unmanaged network). This enables Service Providers to bring in additional revenue by offering the content that they own as well as external content to any device connected to broadband.

Our offerings include turn-key deployment of Microsoft Mediaroom or commercial off-the-shelf (COTS) based IPTV and OTT solutions. It includes architecture, design, information technology integration, supplier management, application development, managed services and support.

Key Differentiator

• Our pre-integrated ecosystem architecture reduces integration hassles and ensures faster time to market of IPTV services for Service Providers opting for COTS based solution or Microsoft Mediaroom based solution.
• Our ability to build Value-Added Applications over the IPTV stack provides convergence (IPTV-IP Telephony or IPTV-Emails, IPTV-Internet based Social Networking Apps) across the Triple-Play stack while offering convenience to subscribers to manage their services and interact with friends and family from their TV screens. We have also built an Application Abstraction Framework (TAAF) on top of Mediaroom Application Programming Interfaces (APIs) for quick development of Value-Added applications and integration with information technology systems for Mediaroom deployments.
• Cloud based Content Delivery Networks (CDN) and multi-tenancy model allows Service Providers to reduce their capital expenditure (CAPEX) investments significantly. Also, it reduces the time to launch new services in the market. The Managed Services model for CDN ensures Service Providers can concentrate on the core business of selling content to subscribers while we take care of managing and maintaining the CDN for them.
• Mediaroom-Juniper CDN pre-integrated solution offered by the company allows Service Providers to reach out to 3-Screens. It increases the throughput capacity of the Mediaroom platform by its ability to support a huge number of concurrent streams.

Offering description

• It is an in-house created and hosted Solution as a Service, based on Open-Source components. It enables operators to orchestrate the consumption of 3rd party Over the top (OTT) contents and services as well as offer their own content
• It supports “two-side business model”, is telecom centric and can integrate with existing services
• It enables the operator to own and manage the service through dedicated portals
• It allows possible monetization opportunities for operators through:
  • Localization and customization of screen real estate and popular OTT services and contents
  • Application repository that can leverage popularity of ready 3rd party applications and limit development efforts to high value custom applications
  • Exclusive management of application deployment to subscribers
  • Support own or 3rd party Video on Demand (VoD) services
  • Targeted advertising based on usage statistics
• It provides an option to host the solution on operators’ infrastructure
• It provides an option for operations management
• It provides an option to create custom applications

Key Differentiator

• Ready hosted solution for quick start, requires no investment in infrastructure and scales at operators’ own pace
• Power to orchestrate popular OTT services or application and the screen real estate for realization of business-to-business, businesses-to-consumer and advertisement-based revenue opportunities
• In-house created core solution that is flexible to operator needs and various engagement models
• Innovative Application repository * for managing deployment of various popular applications such as Facebook, Twitter, YouTube, Picassa , WhattsApp, Skype-Video etc
• Solution for not just OTT video alone but multiple applications
• Supports Cheap CPEs* such as smart televisions and consumer electronics devices available over the counter
  (* Android based)

Security Governance Compliance

With the exponential increase in digitization of information, regulators have opted for stringent data privacy and fraud prevention measures. Customers have become increasingly conscious of data security, and direct the organizations to include Information Security (IS) as cost of doing business.

Most large organizations have security and business continuity systems and process in place. These systems have grown over time and have been influenced by the perception of security among different function owners. New regulations have built another layer of patchwork for risk compliance

Since security systems have become expensive to maintain, they are inconsistent across the organizations and are not fully compliant to best practices. Alignment of existing security processes with broader organizational initiatives such as Control Objectives for Information and Related Technology (COBIT) and Information Technology Infrastructure Library (ITIL) requires more effort and investment.

We have comprehensive suite of Security Governance, and Risk and Compliance services that assist organizations to review the security framework and the operational controls and to continuously assess and manage the security level.

Our Security Governance and Compliance Services ensure that your organizations security framework is aligned to the business objectives. Our services will help organizations to achieve:

Unified assessment for security, business continuity and information technology service management
Smooth integration of Security framework with the information technology and business initiatives
Certification to international standards such as International Organization for Standardizations ISO 27001

System Integration

We know from our experience gained in several large-scale security system integration projects, that an optimal system integration strategy is crucial to the overall success of the business. We have the right tools, templates and industry best implementation methodologies to meet customers information and data security requirements. We offer a complete set of services in the following areas:

• Endpoint security
• Network security
• Identity and Access Management (IAM) implementation
• Content and Uniform Resource Locator (URL) filtering
  Log management

The telecom sector faces major challenges such as adopting complex technologies, ever changing business environments and reducing cost. Telecom companies often lack solutions to match the evolution of new technologies and changing business requirements.

We provide system integration expertise to ensure that the technology is strategically aligned to meet the business objectives regardless of the size and nature of the organization.

Our certified processes and service experience indicate the success achieved in executing large turnkey security system integration projects. Our strategic alliances with leading technology players enable us to deliver cost-effective integration services that are steady, scalable, effective, efficient and innovative.

Application Security Consultancy

Security of application assets is a prime concern for organizations. Lack of appropriate application security controls leads to regulatory non-compliance, business continuity failures and data compromise. An effective end-to-end set of services establishes a holistic application security baseline that mitigates risk.

Our services help enhance the security posture of application assets by systematic reviews and assessments. Our Application Security Services ensure a secure application estate by:

• Identifying and prioritizing the high-risk application assets based on business impact and security vulnerabilities
• Assessing the security level of the application systematically throughout the build cycle
• Establishing a security assurance gate to ensure that the new application code and products are assured prior to deployment
• Ensuring a holistic perspective to application security from business requirements to software coding to operations

Our Application Security Consultancy Services include:

• Application Estate Security Review
  Application Estate Security Review is a high-level review to identify and prioritize the high risk application assets within your application estate. The application estate constitutes the business solution consisting of a set of applications, application infrastructure, business workflows, application technologies, organizational strategies and policies, compliance needs, processes, application security governance and operational procedures.

A high-level application estate security review covers the risk compliance and business security system requirements. As integral parts of the application lifecycle, the review secures the development best practices and operation security application frameworks for identity, access, business continuity and monitoring.

• Application Security Assessment
  Application Security Assessment is a consultant-driven detailed analysis of an application security.It covers application risks within requirements, code, security control implementation and application infrastructure. Our consultants use a combination of techniques such as Threat Modeling, Code Analysis, Vulnerability Assessment and Penetration Testing. These techniques are used to identify application security vulnerabilities, risk levels and mitigation steps. Our assessment services can be combined with the Application Estate Security Review to provide a holistic view and roadmap.

Application Security
Application Security review covers a detailed assessment of security requirements, architecture and design, implementation, testing plan and deployment and application infrastructure and components.

Threat Modeling
A Threat Model assesses an application or its components for potential threats to provide threat ratings based on the criticality of the threat and possible attack exposure. Our process comprehensively records all the application components such as entry points, exit points, dependencies, information and data flow, user roles, protected resources, attack path and mitigation objectives.

Secure Code Analysis
Security Code Analysis is a comprehensive security assessment and analysis of application code that focuses on application security considerations, such as secure programming, business-driven application security policies, information protection needs, authentication needs, access controls, authorization and trusted computing needs.

Application Security Testing
An application and its components are inspected for level of their resilience to possible application security threats. Application Vulnerability Assessment identifies the security issues that may expose the business to risk due to internal threats. Penetration Testing identifies vulnerabilities in the web applications that could be exploited through internet facing components.

Application Security Assurance Service
Application Security Assurance Service involves setting up of comprehensive security gate within our customer’s environment, which analyzes the application estate for vulnerabilities, threats and risks. Our service provides recommendations for risk mitigation using a combination of assessment service components. The assurance service provides a periodic assessment of the application estate security posture to maintain the business risks to minimum.

Network System Security

Large organizations use network security systems such as firewalls and intrusion detection systems, to defend internal assets from threats, in third party interconnected networks. Organizations use system security elements such as antivirus and content filtering to mitigate risks from viruses, spyware and trojans.

Network and system changes are generally prone to configuration changes, deviations from the industry best practices and incorrect patch levels. It is important to ensure that the network and system security framework is properly designed and tested regularly.

Our Network and System Security Services ensures:

• Clear understanding of current network security posture
• Proactive identification of network security risks, threats and vulnerabilities
• Effective utilization of network IT infrastructure investments
• Reduce operational impact to the network

Our Network and System Security Service suite includes:

• Network and System Security Assessment
  Our assessment service provides you with a comprehensive view of the security of your networks, systems and datacenter. Our services benchmark the current state of your security posture against the industry best practices and the desired level of protection based on your risk profile. We provide you with a set of recommendations and roadmap to enhance your organizations security posture.

Our Network and System Assessment and Data Center Assessment services assess the overall security posture of the Network and System infrastructure within an organization. We assess the information security management, business continuity framework, security design and security architecture. We use a defense in depth model and operations through a review of the adequacy and effectiveness of documented and implemented controls.

Our review covers all critical areas such as, Local Area Network (LAN), Wide Area Network (WAN), architecture and design, logical security of network components such as switches, routers firewalls, Virtual Private Networks (VPNs), backup and recovery, change, release, configuration, incident and problem management.

Additionally, we review technical controls such as patch management and anti-virus updates, device management and monitoring. Our reports compare the current security posture to best practices, identify the gaps in the security framework and implementation and suggest appropriate mitigation measures.

The IT infrastructure has various vulnerabilities arising due to configuration mismatch and insecure coding practices. Our Vulnerability Assessment service identifies vulnerabilities through use of a combination of vulnerability scanners. Our security analysts analyze the tool output in detail, align with threat scenarios relevant to the organization and provide a comprehensive report of vulnerable systems and mitigation measures.

• Network and System Security Architecture and Design
  Secure network design plays an important role in protecting information. With the availability of sophisticated tools, attacks and exploits have become simpler. It is becoming a challenge to build a secure network. A secure network is designed and built to address the current and future needs of an organization. We use a defense in depth approach to ensure consistent level of security across various network tiers and elements. Our services assist the architects at the customer organization to design their network and security architecture.

• Security Product Implementation and Platform Hardening
  Our professional services enable organizations to set up and operate products such as firewalls, Intrusion Detection Systems (IDS), antivirus and anti-spam software, in the existing IT platforms. Our consultants augment existing security teams for project management to enhance the support, maintenance and system integration during service transformations.

Identity and Access Management (IAM) as a security solution enables customers, partners and employees to access business and enterprise applications in a secure and compliant manner. An IAM solution flexible enough to enable this access is a prerequisite for an IT transformation journey that allows employees to bring their own devices to work (BYOD), to reap the benefits of agility and reduced cost using cloud services (identity as a service) and to enhance user experience across all electronic channels. To support increasing e-commerce using internet, organizations must enhance the consumer experience and federate with partners in an efficient, secure and cost-effective manner. To manage users and comply with regulations, it is essential to automate user identity lifecycles processes User identity will soon be the cornerstone of all big data projects enabling organizations to personalize services across a mass customer base.

atom is an experienced IAM system integrator with an experience in deploying IAM solutions for some of the largest and most demanding customers across the world. We have devised solutions that scale, methodologies that facilitate rollouts in complex estates and out-of-the-box components for quicker implementations. Our goal is to help reduce implementation risks and advice our clients on the best method to implement and support the IAM program. The IAM Practice highlights are as follows:

• Large team of qualified IAM consultants and SI specialists
• Expertise in all major IAM functionalities – Identity management, role management, access management, SSO, federation, directory technology, privilege user management
• Expertise in all leading IAM products with alliance & partnership with major IAM product suites
• E2E IAM services offered – Consultancy, System Integration and Support
• Extensive experience across various industry domains
• Multi-product IAM lab, Cross Platform CoEs
• Proven Methodology – Envision, Enlighten, Transform, Maintain

The Service portfolio for IAM services is aligned with the overall objectives of the Security practice – it covers assessment, design, build and management of IAM solutions as follows:

IAM Consultancy – We provide IAM Consultancy services in the following areas:

• Analyzing identity-related business and technical requirements
• Architecting and designing a best-fit IAM solution covering the lifecycle of:
• Identity management factors such as identity provisioning and de-provisioning, registration, role change events, self-care and password management
• Access management factors such as authentication, authorization and federation

We architect, plan and support the implementation of IAM infrastructure to ensure enhanced return on investment to our customers.

IAM SI – We provide full lifecycle deployment of Identity and Access Management solutions that include transitioning from legacy IAM systems, developing workflows, connectors, data migration scripts, and integrating with Service-Oriented Architecture (SOA). Our integration methodology, rollout plans, comprehensive installation and configuration services help speed up deployment time and minimize disruption to existing systems.

We also develop add-on modules and single sign-on plug-ins for our customers and suppliers to speed up federation.

IAM Operations – We take total ownership of managed operations – 24X7 SLA based support services for large centralized IAM capabilities. Support services cover fault and change management, platform management, migration, upgrade, vendor management and policy administration. Additionally, the services cover ongoing small enhancements to the IAM infrastructure, such as the development or modification of connectors and workflows.

atom’s IAM propositions for our customers

Organizations need to simplify application estates through a centralized IAM framework. The framework will simplify user identity lifecycle process, improve user experience through single sign-on, enhance the audit process and facilitate quick application rollouts with lower operational and development costs.

Our Identity and Access Management Services ensure:

• Fully automated user provisioning, thus increasing the employee productivity
• Facilitate seamless access to all applications that improve user experience
• Reduce help-desk support costs and risk of identity theft
• Enhance the ability to comply with corporate security policies and regulation requirements

We have been working as system integration partner/alliance with all IAM product vendors as below

1. Computer Associates – GTM partnership globally

2. Oracle – Platinum partner globally

3. NetIQ – Gold Partnership globally

4. IBM – Alliance globally

Apart from this we have alliance partnership with Microsoft and have also implemented the OpenSource access management platform based on OpenAM (supported by ForgeRock)

We have built a Multi-product IAM lab, Cross Platform CoEs for all the products mentioned above.

Managed Security Services

Organizations are increasingly outsourcing information security operations to telecommunication companies and specialist Managed Security Service Providers (MSSP). Customers require cost-efficient pricing, stringent Service Level Agreement (SLA) based support, 24×7 specialized expertise and support for a heterogeneous product set.

The increasing competitiveness of the MSSP industry, shortage of skilled security analysts and high operational costs have limited the scaling and service expansion plans of most MSSPs. We provide a remote, fully-managed, white-labeled Security Operation Center (SOC) that enables MSSPs to rapidly set up an alternate SOC with reduced operations costs. The SOC will support on-demand scalability, expand the service set and enhance geographic footprint.

Our Managed Security Service assists you to run and globalize a successful MSSP business based on:

• 50 percent reduction in security operation cost to boost profitability
• Re-use existing MSSP Capital Expenditure (CAPEX) investment
• Expand product portfolio to enable larger deal sizes
• Flexible ramp up and ramp down of the security analyst team

Our Managed Security Services offerings include:

• Professional Services
  Our professional services enable MSSPs to set up and operate SOCs. In addition, our services will enable MSSPs to augment existing security teams for project management and enhance the support, maintenance and system integration during service transformations.

• Remote Security Operation Center
  Our SOC services will enable us to set up and run a Level 1, Level 2 and Level 3 remote SOC on a 24×7 and 365 days support. Using the SOC we can provide IT security management and monitor services with the existing technology infrastructure of the MSSP. Transition and operations are undertaken using our proven Information Technology Infrastructure Library (ITIL)-based master framework to support back-to-back customer SLA and product vendor management.

A typical remote SOC setup, the connectivity with MSSP SOC and MSSP global customer base 

A typical service portfolio and representative technology capability

sIMS- Smart IT Management Services

In this digital era characterized by accelerating changes, enterprises are struggling with the following IT management challenges:

• Multiple IT management tools operating in silos. On-going management of these tools is too time-consuming, risky, expensive, and complex leading to constant chaos, fire drills, and wastage of time.
• Pervasive computing (hosted, on-premise or cloud) adds to the existing complexity of IT management environment increasing the cost of IT operations and service management.
• Need of organizations to analyse, anticipate and remediate infrastructure and applications health over hosted, on-premises or on traditional Data Centers.
• Around 80% of the activities in IT Operations are procedural and repetitive. IT Operations is still people centric owing to lack of automation.
• 80% of outages impacting mission-critical services are caused by people and process issues, and more than 50% of those outages are caused by change/configuration/release integration and hand-off issues. These outages result in revenue and productivity losses.
• Upcoming IoT deployments will generate large quantities of data that needs to be processed and analysed in real time. This will increase workloads of data centers, leaving providers facing new service management and operational challenges.

sIMS is a Unified and Flexible IT service and operations management platform, from traditional IT management to Intelligent Management Platform of Things. sIMS is a next generation management platform which:

• Reduces operational complexities with single management interface
• Eliminates cost with customizable automation packages
• Improves IT service and operations management with In-Built best practices
• One platform supporting applications, infrastructure and things

Solution Benefits

• Elimination of upto 50% of the existing cost spent towards service and operation management of the IT environment.
• Improved service and operations management cycle time upto 60 % from current level.
• Plug and play architecture to service customised requirements and building on existing investments.
• Application availability time can be improved up to 70%.
• Multi-tenant environment leading upto 10-15% improved operational efficiency.
• We have pre-built customizable automation templates for approximately 1400 business and 150 IT processes and sub-processes.
• Integrated service bus delivers an easy–to–use unified platform enabling users to manage and control the entire IT Infrastructure.
• Ability to scale infrastructure elements without a proportionate increase in the support resources.