With ever increasing data traffic, shift to IP telephony technologies, 3G and LTE are driving increased investments and critical focus on network operations. State-of-the-art network infrastructure, highly reliable connectivity, high network quality and quicker provisioning & activation becomes ‘hygiene factors’ for telecom service providers to operate.

• Need for near real time reports to resolve issues and predict & prevent fault
• Need proactive measures to monitor usage, identify issues and introduce preventive actions
• Need to predict traffic and have scalable capacity to cater to additional volume growth
• Need historic performance reports, trends and correlations offering deep-dive RCAs for frequent issues

• Quality of Experience Scorecard (QES) to measure network centric customer experience, based on network performance
• Measure of Accessibility, Retainability and Mobility at various levels (regional/subscriber/cell site)
• Ability to perform Customer segmentation & targeting based on usage trends
• Reports on application and service usage metrics, internet traffic, roamers per region, etc.
• Analysis of the selected KPIs with trends and drill down reports for each KPI
• Reporting of SLA compliance at near real time

Atom’s Network Analytics Framework (TNAF)

• Single view of Customer – Customer Experience measurement reports across services
• Drill –down of per subscriber view of multiple services
• Real-time identification of problems through proactive predictions and actions in real-time
• Proactive intimations to customers on outages and expected Turn Around Time (TAT)
• Personalized catalogs and personalized services (based on segmentation)

• Accessibility: 3G Attach Success Rate and 3G PDP Activation Success Ratio
• Retainability: PDP Context Deactivation Success rate and GPRS Detach Procedure Success Rate
• Mobility: Inter SGSN RAU Success rate and Intra SGSN RAU Success Rate
• Subscriber metrics – per application, per services, etc.