Patient Experience Lab

Connecting Biopharma Companies with Patients
The healthcare market is shifting towards a model that prioritizes patient value. However, only 30% of pharma companies feel confident in their ability to achieve patient centricity, and just 35% of patient groups rate the industry as “excellent” or “good” at putting patients first.

Traditional methods of drug design, development, and commercialization are not equipped to meet the patient-centered needs of today’s market. That’s why we’ve developed a new approach to create and deliver breakthrough care experiences and solutions at scale.

With the Atom’s Patient Experience Lab, we offer an end-to-end solution that blends experience, evidence, and economics to drive meaningful human outcomes, at scale.

Focusing on the Human Experience
The Atom’s Patient Experience Lab is built on five guiding principles:

• Shifting the focus from clinical to human outcomes

• Leading with meaningful “missions”

• Uniting data science with the voice of the patient

• Embedding therapeutic depth into innovation

• Accelerating the “concept to scale” process

We collaborate with pharma and biotechnology organizations worldwide, helping them connect with the human experience. Our approach includes:

• Define & Envision: Generating new patient insights through data science and the voice of the patient

• Co-Create & Validate: Building relevant products and services while gathering valuable patient feedback

• Enable & Scale: Bringing solutions to market and expanding channels and audiences

Explore more about the Patient Experience Lab through this SlideShare and hear directly from patients in these compelling videos.

Research Services

Clinical Services

Delivering Clinical Development Solutions
The integration of cutting-edge technology, digital capabilities, and innovative approaches to traditional processes is transforming how the life sciences industry develops life-changing treatments for patients.

From advancing next-generation clinical operating models to leveraging the digital revolution through data and devices, our team of 750+ professionals—experts in strategy, consulting, technology, digital, and operations—supports clients in accelerating their clinical development programs. Atom’s partners with all of the world’s top ten pharma companies to enhance and manage their clinical development operations.

Clinical Solutions to Advance Biopharma Industry Priorities
Our clinical development capabilities and expertise are helping biopharma companies transform their businesses.

Clinical Strategy & Consulting
We streamline clinical development with clear strategies, operating model design, and process optimization—all backed by effective governance.

Clinical Services
We design data and technology solutions to enable seamless end-to-end data flow. Our services include database setup, data management, training, and asset assessment.

Clinical Operations
We foster a culture of innovation through our clinical operations solutions. 

Clinical Technology
We offer a wide range of technology services through our ecosystem of partners.

INTIENT Clinical
INTIENT Clinical accelerates clinical trials with enhanced transparency and efficiency. 

Delivering Data Transparency in Clinical Trials
INTIENT provides the life sciences industry with a powerful technology platform and services to improve the discovery, development, and commercialization of new science. By combining cloud technology, intelligence, and digital engagement, we support the needs of life sciences companies and their patients.

The INTIENT Network allows our clients to leverage the collective power of a harmonized partner community. We achieve this by tapping into the growing ecosystem of digital innovation and cross-industry collaborations. Discover more about our ecosystem by reading our blog series: The E Suite of Ecosystems: E for Efficiencies.

Regulatory Services
We facilitate compliance-driven regulatory processes, ensuring alignment with health authorities worldwide.

Regulatory Redefined

As the life sciences industry evolves, technological advancements are reshaping the way Regulatory functions operate. ATOM’S is leading this transformation by integrating cutting-edge solutions across the drug, biologics, and device lifecycle, blending innovative technologies with compliance-driven processes.

Our comprehensive range of regulatory services includes, but is not limited to, submission strategy, RIM system implementation and management, dossier and lifecycle management, publishing, IDMP assessments & data collection, tech & data strategy and roadmap, operating model optimization, health authority interaction management, and submission authoring using generative AI. Atom’s monitors submissions from early-stage drug development through approval and the entire drug lifecycle.

We help life science companies leverage Intelligent Automation to drive benefits that extend beyond cost savings, improving quality and productivity while enhancing overall efficiency.

What We Do
Atom’s Life Sciences R&D supports both established and emerging biopharma players with their end-to-end regulatory services, enabling a sustainable model to meet and ensure regulatory compliance. Atom’s works with our clients to deliver compliance-focused regulatory outcomes to health authorities across the globe.

Regulatory Operations Services
We support the entire submission process, from IND submissions to gaining approval from global health authorities and providing ongoing lifecycle management.

Regulatory Affairs Services
We assist clients in navigating Health Authority guidelines to meet global agency requirements for regulatory compliance, production, scientific criteria, and more.

Technology and Digital Services
We achieve goals through the implementation of RIM tech, automation engineering, including authoring with generative AI, and the adoption of emerging digital technologies.

Consulting and Strategy Services
We help streamline and optimize processes, offering cost-reduction strategies by reengineering regulatory operations.

StartingPoint Submission Authoring Suite
We help companies achieve greater speed and efficiency in authoring, reviewing, and publishing submission documents.

Medical Writing Operations
We provide high-quality, timely medical writing solutions that meet the expectations of sponsors, regulators, and the medical community.

Consumer Goods Regulatory Operations Services
We ensure regulatory compliance across the entire product lifecycle, from raw material and supplier management to label and artwork compliance and registration with authorities.

Pharmacovigilance Services
We drive faster insights and enhance processes throughout the entire patient safety journey.

Supporting the Entire Pharmacovigilance Journey
At Atom’s, our expert teams in operations, technology, and consulting support the entire pharmacovigilance journey, from proof-of-concept to end-to-end services. With over 1,200 dedicated pharmacovigilance professionals, including 60 physicians and 45 medical writers, we help our clients process 1.5 million cases annually. Our pharmacovigilance technology platform solution enables life sciences clients to reduce manual effort in individual case safety report (ICSR) processing. By combining artificial intelligence with skilled human expertise and smart processes, we help our clients effectively advance discovery, manage drug development, and deliver solutions that make a real difference in patients’ lives.

Pharmacovigilance Solutions Across R&D
Atom’s delivers comprehensive pharmacovigilance solutions through our expert consulting, technology, and operations teams. Our global delivery centers combine diverse talent and best-in-class technology to help achieve patient safety goals.

Patient Safety Services
Atom’s Pharmacovigilance team provides full-spectrum patient safety solutions to pharmaceutical and biopharma companies.

Pharmacovigilance Consulting
Our expert consulting team offers a range of services, from strategy and transformation to process optimization and benefit-risk management.

Pharmacovigilance Technology
Our technology services include advanced safety data reporting, analytics, and insights, along with Oracle Argus platform implementation.

Pharmacovigilance Operations
Our technology-enabled operations team supports surveillance and compliance management, case processing, and adverse event case intake.

INTIENT Pharmacovigilance Platform
INTIENT Pharmacovigilance is an innovative platform that collects, manages, and learns from the full spectrum of pharmacovigilance data.

Safety Solutions for Consumer Goods
These solutions cover Cosmetovigilance, Nutrivigilance, Veterinary Vigilance, and Tobacco Safety Services. 

Pharmacovigilance Powered by INTIENT
By collaborating with industry-leading clients and anticipating their pharmacovigilance needs, Atom’s invested in the development of the next-generation technology solution, INTIENT Pharmacovigilance. This platform helps life sciences companies accelerate processes and generate critical insights, uncovering patient safety impacts from existing products, better managing the risks of new ones, and improving responses to evolving stakeholder demands across the healthcare landscape.

Patient Services
We provide targeted patient services, supporting individuals from pre-diagnosis to treatment and wellness.

Supporting Better Patient Outcomes
Industry disruption has created a need to shift to the “new”—new customers, new value measures, new R&D, new therapeutic solutions, new business strategies, and new science. This transformation also requires a shift from product-focused to patient-centered, digitally enabled solutions, all aimed at delivering life-changing patient outcomes.

We help life sciences companies navigate this evolving landscape through evidence-based patient services, supporting patients from pre-diagnosis to ongoing treatment. Our solutions create new opportunities and empower our clients to lead and make a meaningful impact on patients’ lives. Enabled by the INTIENT Patient product suite, our services leverage proprietary technology to deliver advanced analytics, end-to-end connectivity, and access to unique data and insights.

Greater Insights and Collaboration
We help our clients drive innovation in new health businesses through unique services and cutting-edge technology. Our clients are redefining how they integrate patients into the development, launch, and support of their products and digital health solutions.

Real-World Outcomes Research
We provide solutions to gain deeper patient insights, supporting the design of studies, services, digital solutions, and commercial agreements.

Patient Engagement Support
We activate the healthcare community to enhance awareness, access, and adherence.

Integrated Patient Care
We enable coordinated patient services that improve clinical care support.

Personalized Commercial Execution
We bring novel data and insights to inform campaign design, content creation, and channel strategies.

Precision Medicine Delivery
We assist organizations in capturing, storing, importing, standardizing, and analyzing large volumes of data for personalized patient treatment delivery.

What Our Clients and Patients Are Saying
Since 2003, we’ve been surveying patients, life sciences companies, and healthcare professionals about their experiences with and expectations of patient services. Here’s what they’ve shared with us:

• 76% of patients believe pharmaceutical companies have a responsibility to provide services that complement their products.

• <1 in 5 patients are aware of the services that pharmaceutical companies offer.

• 85% of companies are increasing their investment in patient-centric capabilities over the next 18 months.

• Only 40% of healthcare professionals are very aware of patient services.

• 84% of patients believe that pharma companies should work more closely with patient organizations to create a seamless patient experience.