Enterprise Content Management

Overview

Overview

Enterprise Content Management helps manage the diverse unstructured content by using technologies to capture, manage, store, preserve, and deliver content that drives critical business processes.

Atom’s has a large and well-established ECM Solutions practice that consults, conceptualizes, builds, deploys and supports a wide array of content management solutions including Document Management, Web Content Management, Digital Asset Management, Records Management and Imaging Solutions across industries and geographies.

With more than a decade of in-depth cross-vertical, multi-functional experience, our ECM team delivers significant value through content management Consultancy, implementation methodologies and tools. We have been designing unique solutions for over 12 years. We have key implementations across verticals such as Banking and Finance, Public Services, Pharmaceuticals, Insurance, Manufacturing, Hi-Tech, Media and Publishing, Telecom, Oil and Energy, Defense, Retail and Automotive.

Leveraging our long-standing association with our alliance partners, we deliver content management solutions that deliver superior experience to customers.

Under ECM, we:

  • Provide end-to-end solutions in Content Management Consultancy, Product Evaluation, Application Development, Maintenance and Support in the areas of Document Management, Web Content Management, Records Management and Digital Asset Management
  • Build content-rich applications that drive business processes with workflow automation
  • Assess, advise and assist customers develop persuasive web experiences
  • Help customers in effective electronic and paper records management
  • Leverage the latest trends—such as cloud-based content management applications and SaaS-based and Open Source-based solutions—for delivering Content Management solutions

Among other engagements, we:

  • Manage the document management center of excellence (CoE) for a leading Fortune 10 company
  • Helped a leading European telecom company manage its public websites and online sales channel
  • Developed a safety process manual documentation system for a global Oil and Gas major
  • Created a digital asset library system, enabling effective management and repurposing of digital assets, for a leading publishing company

Our ECM Practice has recently been selected by a Fortune 10 technology and services conglomerate to enhance their healthcare product reach.

Service Offering

Service Offerings

DOCUMENT MANAGEMENT

Consultancy, full lifecycle implementation, maintenance and support
Content driven workflow and business process automation
DMS feature extensions; 3rd party integration for authoring and other services

IMAGING & RECORDS MANAGEMENT

  • Physical to electronic content migration, barcode and OCR based solutions.
  • Imaging Consultancy and roadmap definition, configuration, maintenance and support, automation. Scanning, indexing (auto and manual), application integration services.
  • Forms redesigning and best practices implementation.

WEB CONTENT MANAGEMENT

  • Go-to-market: Merchandizing; targeting; content analytics; multi-channel marketing, affiliate marketing.
  • Content Manager: In-line and in-context editing; content repository integration, configurable workflow, rich media, scheduled publishing, multi-site and multi-lingual
  • Website Administration: Release and configuration management, site security with role-based access, site metrics monitoring and reporting

 

SOCIAL COLLABORATION

  • Enterprise Social Collaboration (ESC) Diagnostics
  • Closed Loop Marketing
  • Customer Service Portal Enablement
  • Custom Development

 

GROUPWARE, COLLABORATION AND CUSTOMER COMMUNICATION MANAGEMENT

  • Version upgrades, Cross Platform Migrations, Integration with other technology platforms
  • Team Collaboration Portals, Product Evaluation, Build Workflow Engines
  • Consultancy for Knowledge Management
  • Consultancy, Implementation, Platform Support and Template Management for Customer Communications

 

DIGITAL ASSET MANAGEMENT (DAM)

  • Store & Manage digital assets including Rich Media content; publish through Multiple channels
  • Leverage content library and digital assets across channels
  • Digital rights, Audit Trail, Content Transformations, Native authoring tool integration

Solutions

Solutions

  • PROFINA: ProFinA is built and integrated using EMC’s case management product, which is fully integrated platform with capabilities ranging from capturing documents, processing, dis-positioning to reporting. It can be quickly deployed within 12 to 16 weeks with minor customizations as required.
  • SMARTCARE: One solution that caters to case-management, analytics and reporting with various inbuilt enhancement options. Not only does it capture threshold monitoring and sentiment analysis, but also customer- facing portal integration. It secures 3rd party access, unified messaging platform and integration with scanning and printing systems.
  • SOCIAL PLM: Leverages the powerful social collaboration capabilities of Jive to make your Product Lifecycle Management process intelligent, faster and robust while providing a platform for gaining competitive edge.