Socio is a comprehensive 360° solution for social media management. Socio helps enterprises with actionable insights and proactive solutions that help build the brand. We deploy our experienced social media customer service officers on our best-of-breed platform to provide an end-to-end solution.

We helped a Philippines based wireless leader in going social for their customer support operations at a reduced cost and helped them engage better with their subscriber base.

Results

• Better engagement with 25 million subscriber base
• Seamless transition from their earlier complex 2-product environment
• Support to 100,000 monthly transactions on Facebook and Twitter
• 1 hour TAT at almost 100% SLA

Discover how Social Media can help meet your business objectives best in a Command Centre mode, delivering Cost, Revenue, Customer & Experience benefits